On the wiki page Issue Management in OpenQA projects with JIRA I have described a few months ago what I perceive as important and helpful when managing issues. Now I extended it and therefore I think it's important to make a note about it.

Conforming to the rules has benefits for both, user and developer as the issues get resolved sooner and the overhead of placing unnecessary comments can be eliminated.

The sections described are:

• Before you commit make sure that...
• Issue templates
• Issue reproducibility
• Attachments
• Patches

The rules are quite simple and based on best practices, so I hope that everyone in the community can adhere to them.